Lost password? Hello guest, please login above or sign up.

Help and Frequently Asked Questions

 

GENERAL


1. What is Arab Dating Agency?

2. How can I become a member of Arab Dating Agency?

3. Do I have to pay to become a member of Arab Dating Agency?

4. How long will it take for my profile to go live?

5. How long will my profile stay online?

6. I don't know what to write in my profile, can you help?

7. Can I apply formatting to my profile?

8. How do I add photos to my profile?

9. How do I make a photo my main profile photo?

10. What photos are allowed by Arab Dating Agency?

11. When I have finished creating my profile, what happens next?

MEMBERSHIP SUBSCRIPTION


12. How do I upgrade my free membership subscription?

13. What is a paid membership subscription and how do I subscribe and why should I subscribe?

14. How do I renew my paid membership subscription at Arab Dating Agency?

15. Will my upgraded paid membership subscription renew automatically?

16. If I decide I don't like my paid membership subscription, can I get a refund?

17. Can I pay with something other than a PayPal account or credit or debit card?

18. How do I cancel my paid membership subscription?

ACCOUNT MANAGEMENT


19. How do I search for members within Arab Dating Agency?

20. How do I find members currently online within Arab Dating Agency?

21. Can you send me my password as I have forgotten it?

22. How can I change my password?

23. I am having difficulty logging into my account, can I find additional help?

24. How can I change my email address where I get notifications?

25. What do I do if I am having trouble validating my email address?

26. I want to change my profile details, how do I do this?

27. I have updated my profile and the changes cannot be seen on my profile yet, how long will it take?

28. How can I report spam, abuse or any other matter?

29. How do I add someone to my friends list?

30. How do I remove someone from my friends list?

31. How do I view my friends list?

32. Why is a friend on my friends list not showing up?

33. How do I add someone to my favourite list?

34. How do I remove someone from my favourite list?

35. Can I send my personal contact information to other members via email?

36. Why has the email someone sent me appear to have been deleted?

37. How do I put someone on my block list?

38. How do I remove someone from my block list?

39. How do I delete my membership?

40. How do I recieve notification alerts of members who match my search criteria?

MISCELLANEOUS


41. Will other members be able to see my personal or contact information?

42. I have a question or comment about the site or something not mentioned on the site - who do I contact?

43. How can I protect my membership on the site and stay safe when meeting new people?



1. What is Arab Dating Agency?


ArabDatingAgency.com is a global online Arab dating and social networking community site where members can meet, communicate and share their lives with people anywhere in the world. Arab Dating Agency is accessible to Members via Internet, cellular phones (WAP, I-mode or mobile applications) and fixed-line telephones. Some features of the Arab Dating Agency services can be accessed completely free of charge. Other services are paid for by Members, who pay through subscription (1-monthly, 3-monthly, 6-monthly and 12 monthly membership plans).



Return to top



2. How do I become a member of Arab Dating Agency?

Becoming a member of Arab Dating Agency is easy! If you are 18 years of age or older, depending on your jurisdiction, simply register first by clicking here. Fill out the registration form accurately and then submit it. You'll receive an email with a link to confirm your account. After establishing your account, you're ready to communicate and meet other members at Arab Dating Agency.



Return to top



3. Do I have to pay to become a member of Arab Dating Agency?


No. You can get started on Arab Dating Agency completely free by clicking here. On creating your profile, simply search for singles and send introductory flirts and messages plus also receive unlimited flirts and messages all for free! To gain greater access to Arab Dating Agency, you can purchase a paid membership subscription.


We have a number of different paid membership subscription options and flexible payment providers. If you'd like to see what the site has to offer, there is a 1 month trial membership. The standard plans offered other than the trial are:


1 monthly Copper membership plan,


3 monthly Bronze membership plan,


6 monthly Silver membership plan,


12 monthly Gold membership plan,


with the 3 monthly, 6 monthly and 12 monthly plans offering a sizable discount on the monthly rate.


Some benefits of being a paid membership subscriber on Arab Dating Agency include the following:

Full access to send and receive unlimited messages and winks


Chat with other members


Send and receive friendship request


Rate member photos and leave comments


Post Blogs to your profile


Create notification alerts to know when someone compatible joins and much more


To learn more about Arab Dating Agency membership subscriptions, simply log into your "My Home" page and click on the "Update or renew" your membership link.



Return to top



4. How long will it take for my profile to go live?


All profiles may be reviewed and approved before they go live. This process can take up to 48 hours but is usually much quicker. However, we will send you an email to let you know when your profile goes live.



Return to top



5. How long will my profile stay online?


For as long as you wish as a Free member. However, your full subscription membership rights depends on the membership plan level you purchased. These are the one (1) month only Trial plan, monthly Copper plan, three (3) monthly Bronze plan, six (6) monthly Silver plan or twelve (12) monthly Gold plan.



Return to top



6. I don't know what to write in my profile can you help?


Create a good headline for your profile. Making sure it is fun, positive and generates conversation. Challenging your potential date is a good way such as; "I'm looking for a man who can wine and dine me." You can also generate interest in you and stimulate conversation by mentioning a few of your favourite things in your profile.


You can get more dating advice by clicking here.


All profile content must be legal, decent, honest and truthful.



Return to top



7. Can I apply formatting to my profile?


You can apply basic formatting to the text in your profile by logging in to your "My Home" page then click the "My Profile" link then in the relevant section of your profile click on the "Edit" button to view and edit the profile page and then within the "About me" field, insert limited HTML formatting directly into your advert text. It is displayed within square brackets either side of the word or characters you've chosen. The formatting codes are as follows: B for "Bold"; U for "Underline"; Circle Symbol for "Hyperlink"; " for "Quote" and the Smiley Symbol for a "Smileys". For example, if you wanted to make the word "new" bold, select it, then click on the "B" button and it'll appear like this: [b] new [/b]. It will not actually be displayed as bold at this stage but it will be in the profile itself (you will be able to see it after you press the Save button).


Furthermore, when it comes to formatting, less is definitely more! The more you do, the worse your profile will look. Too much could cause the codes of various formatting options to overlap - in which case, it will look terrible and we will either strip it all out or just reject the profile.



Return to top



8. How do I add photos to my profile?


Profiles with at least one photo get noticed far more than profiles without and adding an image can really help improve response. You can either add a photo or photos when you first create your profile or later by logging in to your "My Home" page then click the "My Photos" link to view the "Photos" page and then click on the "Up load Photos" link to create a photo album and attach a photo or photos to your profile. All photos may be reviewed and approved before they go live. This process can take up to 48 hours but is usually much quicker. However, we will send you an email to let you know when your photo is reviewed and approved or otherwise.


Once you've chosen the photo or photos on your hard drive to post, click on the "Upload" icon and it will automatically start to upload.

NOTE: Your photo might not appear for up to 5 minutes. Check to see if your photo was uploaded after 5 minutes has elapsed.


Generally, you can add as many photos as you like to your profile. The images you upload from your computer or send us should meet the following requirements:


Photo formats: They need to be JPEGs, JPG, GIFS or PNG
File size: No more than 2097152 Bytes. As the site grows we may look to increase this file size. If you have any issues uploading a picture, please click here to contact us. All picture content must be legal and decent and not offensive. By uploading it, you are confirming that you have complete copyright, intellectual property rights and / or authorisation of the content. Make sure your photos give a true representation of yourself. All Images are automatically compressed to fit on to your profile page.



Return to top



9. How do I make a photo my main profile photo?


You can make any of your existing photos in your Photo Album your main profile photo by logging in to your "My Home" page then click the "My Photos" link to view the "Photos" page and then click on the "Change" link by the photo required in your Photo Album and set as main profile photo.



Return to top



10. What photos are allowed by Arab Dating Agency?


Your main profile photo must be a clear photo of you and only you. Your main profile photo cannot be a picture of an object, animal, celebrities, or groups of people. You have the rest of your photo gallery to show off other things that are important to you. Also, none of the uploaded pictures may contain extreme pornographic, copyrighted, or otherwise offensive material. Please read our Terms and Conditions for details. We reserve the right to block access to users who don't comply with these rules.

Return to top



11. When I have finished creating my profile, what happens next?


Once you have completed all the relevant sections in your profile (by hitting the save button), click on the "My Profile" link to view it as it will appear on other members. If there's anything you do not like, you can still change it at any time by clicking on the "Edit" link next to the relevant sections. Then, when you are happy with your profile, you can click the Save button to submit it for review and / or  publication.



Return to top



12. How do I upgrade my free membership subscription within Arab Dating Agency?


You can easily upgrade your free membership subscription by logging into the "My Home" area through the "Login" button on the top right-hand corner of most pages or login by clicking here and then click on the "Update or renew" your membership link. You must be a registered member to update or renew a paid membership subscription. If you have not yet registered, please register now by clicking here.



Return to top



13. What is paid membership subscription and how do I subscribe and why should I subscribe?


Although you can get started on Arab Dating Agency completely free by clicking here and on creating your profile, simply search for singles and send introductory flirts and messages plus also receive unlimited flirts and messages all for free! However, in order to gain greater access to Arab Dating Agency, you can purchase a paid membership subscription.


We have a number of different paid membership subscription options and flexible payment providers. If you'd like to see what the site has to offer, there is a 1 month trial membership. The standard plans offered other than the trial are:


1 monthly Copper membership plan,


3 monthly Bronze membership plan,


6 monthly Silver membership plan,


12 monthly Gold membership plan,


with the 3 monthly, 6 monthly and 12 monthly plans offering a sizable discount on the monthly rate.


Some benefits of being a paid membership subscriber on Arab Dating Agency include the following:

Full access to send and receive unlimited messages and winks


Chat with other members


Send and receive friendship request


Rate member photos and leave comments


Post Blogs to your profile


Create notification alerts to know when someone compatible joins and much more


To learn more about Arab Dating Agency paid membership subscriptions, simply log into your "My Home" page and click on the "Update or renew" your membership link.



Return to top



14. How do I renew my paid membership subscription?


You can easily renew your free membership subscription by logging into the "My Home" area through the "Login" button on the top right-hand corner of most pages or login by clicking here and then click on the "Update or renew" your membership link.



Return to top



15. Will my upgraded paid membership renew automatically?


For your convenience, your billing provider will automatically renew your membership when your initial subscription term expires unless you cancel prior to that date. Cancellation is easy and simple - we will promptly end your subscription as soon as you wish simply click here to contact us. Please note that if you have an active PayPal subscription, AlertPay subscription or 2 Checkout subscription with us you will have to cancel it from your PayPal account, AlertPay account or 2 Checkout account respectively.



Return to top



16. If I don't like my paid membership subscription can I get a refund?


Unfortunately, due to our billing system, memberships cannot be pro-rated. If you cancel after your first month, your membership will remain active for the remainder of your initial term.



Return to top



17. Can I pay with something other than a PayPal account or credit or debit card?


No, as currently, we do not offer alternative payment solutions. However, in time other alternatives will be available, so check back shortly.



Return to top



18. How do I cancel my paid membership subscription?


Cancellation is easy and simple - we will promptly end your subscription as soon as you wish simply click here to contact us. Please note that if you have an active PayPal subscription, AlertPay subscription or 2 Checkout subscription with us you will have to cancel it from your PayPal account, AlertPay acount or 2 Checkout account respectively.



Return to top



19. How do I search for other members within Arab Dating Agency?


You must be a registered member to search for other members. If you have not yet registered, please register now by clicking here. You can find members in your area by clicking the "Search" tab click here to search now. The Search tab will allow you find others near you based on your specific search criteria.

You can also save your searches after carry out a search and then save it from the "Search Options" menu and clicking on the "Save this search" link and give your search an appropriate name and click save. This saved search will then be displayed as a shortcut link in the "My Searches" menu. You can repeat this process to save other searches if you wish.
You will also be able to recieve notification alerts of members who fit your saved search criteria. You can set this up or change this by clicking here and then from the "My Home" page, click on "My Settings" as shown in the "My Account" menu. Then in the "How often do you want to recieve you search matches?" field, enter a number in days then click on save.
Once you find someone interesting, you can send a Flirt, Friend request, Add them to your Favourite or type a message into the Message box on their profile. Once you've finished, just click the "Send" button, and they'll be sent your message and see your message the next time they log in to Arab Dating Agency!

Your conversations with other members will be saved in your Inbox and on the "My Messages" link when viewing their profile. Good luck!

Return to top



20. How do I find members currently online within Arab Dating Agency?


You must be a registered member to search for other members currently online. If you have not yet registered, please register now by clicking here. You can find members currently online by clicking the "Who's Online" tab.

Once you find someone interesting, you can send a Flirt, Friend request, Add them to Favourite or type a message into the Message box on their profile. Once you've finished, just click the "Send" button, and they'll be sent your message and also see your message the next time they log in to Arab Dating Agency!

Your conversations with other members will be saved in your Inbox and on the "My Messages" link when viewing their profile. Good luck!



Return to top



21. Can you send me my password as I have forgotten it?


To have your password emailed to the email address you registered with, please click on the "Lost password" link on the top right-hand corner of most pages to have your password sent to you. Go to your email inbox and you will see that your password has been sent. If you are not receiving email, we recommend you try any of the following solutions:


Please double check that you have correctly entered your email address.


Check your junk mail / spam mail / bulk mail folder. Email from Arab Dating Agency might have mistakenly gone to your junk mail folder. If so, please mark Arab Dating Agency as a safe sender. Many free email providers have free spam filters. Try turning off the spam filter temporarily and send yourself another Arab Dating Agency validation email. If you cannot remember what email address you registered with please click here to contact us or re-register by clicking here.



Return to top



22. How can I change my password?


You should login with your username and password through the "Login" button on the top right-hand corner of most pages or by clicking here and then from the "My Home" page, click on "My Settings" as shown in the "My Account" menu to change your password and email address.  You can change your password or email address. It's important that you use a strong password and that you keep it safe at all times. If someone else gets hold of your password click here to inform us, we will investigate the matter and give your profile / account back to you, otherwise you could be held responsible for all activities carried out from your profile / account.


NOTE: Your password may only contain letters and numbers. You must enter your new password twice to confirm it. You'll receive an email with a link to confirm your new email address.



Return to top



23. I am having difficulty logging into my account, can I find additional help?


Yes. Please request your password to have your password emailed to the email address you registered with, please click on the "Login" button on the top right-hand corner of most pages or click here to access the login page and click on the "forgot password?" link to have your password sent to you or click here to contact us for further assistance.



Return to top



24. How can I change my email address where I get notifications?


You should login with your username and password through the "Login" button on the top right-hand corner of most pages or by clicking here and then from the "My Home" page, click on "My Settings" to change your email address and password.  You can change your email address or password. It's important that you use a strong password and that you keep it safe at all times. If someone else gets hold of your password click here to inform us, we will investigate the matter and give your profile / account back to you, otherwise you could be held responsible for all activities carried out from your profile / account.


NOTE: You'll receive an email with a link to confirm your new email address. Your password may only contain letters and numbers. You must enter your new password twice to confirm it.



Return to top



25. What do I do if I am having trouble validating my email?


There will be a message in the inbox of your real email, not your Arab Dating Agency box. In this message there will be a link for you to use to validate your email. If you are not receiving the Arab Dating Agency Validation email, we recommend you try any of the following solutions:


Please double check that you have correctly entered your email address.


Check your junk mail / spam mail / bulk mail folder. The Arab Dating Agency validation email might have mistakenly gone to your junk mail folder. If so, please mark Arab Dating Agency as a safe sender. Many free email providers have free spam filters. Try turning off the spam filter temporarily and send yourself another Arab Dating Agency validation email. If for whatever reason you are still unable to receive Arab Dating Agency emails, please try a different email address. If you are still experiencing problems please click here to contact us. We have strict email validation rules to make sure our users can receive message notifications from Arab Dating Agency. We do this to improve the response rate on Arab Dating Agency and to provide a better dating community experience for all Arab Dating Agency members.



Return to top



26. I want to change my profile details, how do I do this?


You can easily change your profile details and / or add additional detail to your profile. You should login through the "Login" button on the top right-hand corner of most pages or login by clicking here and then in the "My Home" page click on "My Profile". You can edit, view or change your email address and password in your "My Home" page. You must be a registered user to edit your profile. If you have not yet registered as a Arab Dating Agency member, please register now by clicking here.



Return to top



27. I have updated my profile and the changes cannot be seen on my profile yet, how long will it take?


Your profile will go live within 48 hours normally sooner, if you do not see your profile changes live after 48 hours please click here to contact us.



Return to top



28. How can I report spam, abuse or any other matter?


At Arab Dating Agency we take every incident of fraud, abuse or spam very seriously and do our best to protect our customers and make your visit to Arab Dating Agency safe and enjoyable. If you have experienced abuse or harassment or spam at Arab Dating Agency, by a member on Arab Dating Agency, then please click here to report this member to us and also go to that member' page and click on "Block" to block the member from contacting you again. Otherwise click here to contact us and we shall endeavour to deal with the matter promptly.


If you have received an abusive or harassing email you might also want to forward the details of the said email to the sender's email account provider such as Yahoo! and Hotmail.


Customers are encouraged to be on guard at all times when dealing with others on Arab Dating Agency.



Return to top



29. How do I add someone to my friends list?


To add a member to your friends list, simply visit the members profile page. Beside their profile you will see a link that says "Add to friends". Clicking this will send a simple request that will immediately sent to them and displayed on their dashboard for them to respond to.



Return to top



30. How do I remove someone from my friends list?


To remove a member from your friends list, find the profile you would like to remove, then select the "Remove from Friends" option.



Return to top



31. How do I view my friends list?


When you are logged in to your "My Home" page, on the left bar displaying your options, you will see a "My Connections" selection to click to view your friends list. From the members page you can send a comment, email, flirt or remove members that are on your friends list.



Return to top



32. Why is a friend on my friends list now showing up?


A member can choose to block you when they receive notification that you have added them to your "My Connections". If they do choose this option they will not show up under your "My Connections" or friends list even when they are on the site.



Return to top



33. How do add someone to my favourite list?


To add a member to your favourites list, simply visit the members profile page. Beside their profile you will see on the left bar displaying your options, you will see a "Add to favourites". Clicking this will add them to your favourites list.



Return to top



34. How do I remove someone from my favourite list?


To remove a member from your favourite list, find the profile you would like to remove, then select the "Remove from Favourites" option.



Return to top



35. Can I send my personal contact information to other members via email?


We do not recommend exchanging personal information unless you are absolutely confident that you can trust them. We suggest that you can confirm the identity of other members.



Return to top



36. Why has the email someone has sent me appear deleted?


There are three possibilities:


1. You received an email notification for a message in your inbox that you have already read and deleted.


2. You may have received the email notification late due to Spam Filters that your email provider has in place.


3. The user that sent you a message has since deleted their profile from the site.


Try searching for the member that contacted you to see if they still have a profile on the site.



Return to top



37. How do I put someone on my block list?


Adding a member to your block list will prevent them from seeing you online. They will also be unable to send you messages and you will not show up on their friends list. To block a member, on their profile page, you will see on the left bar displaying your options, a "Block" link. Clicking this will block them.



Return to top



38. How do I remove someone from my block list?


To take someone off of your block list, in the same way you blocked them, navigate to their profile page, and click the "Unblock" option



Return to top



39. How do I delete my membership?


Log into Arab Dating Agency with your username and password, and in your "My Home" page select "My Settings" then click "Cancel account" option.



Return to top



40. How do I recieve notification alerts of members who match my search criteria?


You must be a registered member to set up and recieve notification alerts of other members who meet your search criteria. If you have not yet registered, please register now by clicking here. You can find members in your area by clicking the "Search" tab click here to search now. The Search tab will allow you find others near you based on your specific search criteria.

You can then save your searches after carrying out a search then save it from the "Search Options" menu by clicking on the "Save this search" link and give your search an appropriate name then click save. This saved search will then be displayed as a shortcut link in the "My Searches" menu. You can repeat this process to save other searches if you wish.

You will also then be able to recieve notification alerts of members who fit your saved search criteria. You can set this up or change this by clicking here and then from the "My Home" page, click on "My Settings" as shown in the "My Account" menu. Then in the "How often do you want to recieve you search matches?" field, enter a number in days then click to save.

Return to top



41. Will other members be able to see my personal or contact information?


No. Under no circumstances is your email address shared, nor is any of your personal contact information.



Return to top



42. I have a question or comment about the site or something not mentioned on the site - who do I contact?


Please use the simple contact form on our contact page by clicking here, we welcome any feedback.



Return to top



43. How can I protect my membership on the site and stay safe when meeting new people?


1. Protect your password: Don't share your password with anyone inside or outside of this site.


 2. Password manager: Don't store your member name and password in a Password Manager, as anyone who has access to that computer will be able to use the information stored. Only use a Password Manager if is it is your own personal computer, and no one else is able to use it.


3. Unique password: Make sure that the password you use for the ArabDatingAgency.com site is unique. Make it different from the passwords you use for any other sites.


4. Sharing personal information: You should never put your personal contact information in your public profile, as everyone will have access to it. Once you feel comfortable with another member, you can always choose to pass along your contact information.


5. Off-site communication: Be cautious when people try to lure you off of this site and onto another, usually one that requires credit card details to enter it. If this happens to you, please contact us by clicking here with that member's name and we will investigate the matter further. Trust your instincts when it comes to talking to or meeting someone. and you should never ignore them. If you ever feel unsure or unsafe about another member on this site, end the communication with them immediately and report them to us by clicking here.


6. Meet in a public place: If you choose to meet someone you've met online for a date, make it a public place, like a coffee shop or a restaurant. Arrange to meet them there, not at your home, and always carry a mobile phone in case of an emergency.


For more information on protecting your membership and staying safe when meeting new people, see our dating advice and guidance page.



Return to top